This qualification is aimed at individuals who may be new to working within a business and administration role and wish to improve their knowledge and understanding. It is designed for learners who work in a variety of work environments and sectors, to gain the essential skills, to help you understand the basics about Business Administration.  


Covering units including:

- Principles of working in admin

- Professional behaviour in a business environment

- Providing administrative services

- Producing business documents

- How to handle telephone calls

- Dealing with customers


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